Frequently Asked Questions
Who is the service center in my area that repairs the TV if I need service?
We have over 2200 contracted service centers nation wide. We contract with the same authorized service centers around the country that the manufacturers use. The list changes frequently as manufacturers outsource and authorize different service centers from time to time. If you would like to know the exact service centers in your area, please call the manufacturers 1-800 technical service number listed in your TV manual and ask for the closest authorized service center information. A manufacturer authorized service center in your area will handle the repairs under the television extended warranty.
When does the TV extended warranty begin?
The television extended warranty period begins on the date of purchase of the TV. The television extended warranty service period begins on the day the manufacturers warranty ends. On most televisions this is after 1 year, but on others it may be 90 days or even 2 years. If you purchase a 4 year extended TV warranty for a TV with a 1 year manufacturers warranty, the 1st year of the extended warranty runs concurrent with the manufacturers warranty. And your service period under the extended warranty is then the final 3 years. During the 1st year the extended warranty does cover defects resulting from electrical surge which the manufacturers warranties do not cover.
What does the "In-Home" service include?
The authorized service center will come and either repair the TV on site or take it to the service center for repair if needed. These service centers have the ability to obtain the necessary parts to repair your TV. Once repaired, the service center will return the TV after it has been repaired. LCD TVs under 32" in size need to be taken in to the local service center for repair.
How do I place an order for the television extended warranty?
Our online ordering process is extremely easy. In order to keep costs down, we do not accept extended warranty orders via telephone. You will need the following information when placing an order:
1) The manufacturer and model number of the TV
2) The actual price paid for the TV (no tax or shipping included).
3) The actual date of purchase of the TV (not the recieve date).
You will recieve your warranty contract via e-mail within two business days. We recommend printing off a copy of the warranty contract and stapling your original sales receipt to the warranty contract. You will need your original sales receipt in the event you need service on the TV. You might also want to print out a copy of the Terms and Conditions of the warranty contract located here. We do not take the serial number information because your TV could be replaced by the manufacturer during the manfucaturers warranty period.
What do I need to do after placing the order for the TV extended warranty?
DTV Express will handle all the paperwork and registration for your XpresServ television extended warranty. There is nothing required of you after placing your order. We will register your XpresServ warranty with the appropriate extended warranty administrator. All you will need is your warranty contract sales receipt to access your TV extended warranty with the administrator. The warranty contract sales receipt will be e-mailed to you within two business days of receipt of the order (as long as the credit card charge goes through and all needed information is supplied).
How long have you been in business?
DTV Express has been in business selling TV extended warranties since 1997 and has an excellent rating with the Better Business Bureau.
Can I purchase an extended warranty for a Refurbished, Used, or Open box TV?
Yes, we now offer coverage. See our home page for refurbished TV pricing. Refurbished TV warranties must be purchased within the first 30 days of purchase of the TV and the TV must have a least a 90 day warranty. Used or Open box TVs may use the Refurbished TV warranties pricing and terms.
Is there an XpresServ warranty for DLP televisions?
Yes, we have recently reinstated coverage of DLP rear-projection televisions.
If my television breaks how do I get it repaired during the television extended warranty period?
Simply call the 1-800 phone number printed on your warranty contract sales receipt. You may access your warranty by your name, phone number, address, and in most cases, the sales receipt number as well. You will need to keep your original sales receipt for the TV purchase as well. A service technician will come to your home or place of business to determine the problem with the TV and from there the TV will either be repaired or replaced.
How long after my original purchase date can I purchase the TV extended warranty?
We allow purchase of a television extended warranty to be made within 6 months after the original purchase date of the TV. If your TV is over 6 months old, it is not eligible for coverage under the XpresServ TV extended warranty.
Does the XpresServ TV extended service plan cover anything in the first year that the manufacturer's warranty does not?
Yes, our extended service plans cover defect from power surges, either by lightning or otherwise, during the first year. Many TV manufacturer's warranties do not cover this. A surge protector must be used for this coverage to apply.
Is there a difference between the terms, "TV extended warranty" and "TV extended service plan"?
No, the terms are used interchangeably. Under federal law, this plan is deemed a service contract. When we use the terminology, TV extended warranty, we are referring to our TV extended service plan. We use the term "extended warranty" more commonly due to the fact that it is better understood and more commonly used to describle our service.
Is the XpresServ TV warranty available in Canada?
At this time the XpresServ warranty is only available in the United States.
What TV price do I use when determining the price for warranty purposes?
Use the price paid for the TV as reflected on your original sales receipt - excluding taxes, and shipping. Do not use the MSRP, use the price you paid for the TV.
What if I purchased the TV in a package with other products such as 3D TV glasses or a Blu Ray player? What price do I use then?
Try to obtain a sales receipt that shows the price of the TV separate from the other items. Back out the other items and include only the price of the TV.