Frequently Asked Questions
Let Kendra Bone answer your XpresServ™ Warranty questions
Do I have to purchase my TV from DTV Express to purchase a warranty?
No matter where you purchase your TV you can save up to 60% or more on your extended warranty by purchasing it from DTV Express
How long has DTV Express been in business and selling extended warranties?
DTV Express has been in business for 10 years since 1997 and selling TV extended warranties that entire time period.
Why are your warranties so much less expensive than other retail stores and Web sites?
Most retail stores and Web sites make more money on the extended warranty than they do on the television itself. They can charge up to 300% markup of the actual cost of the warranty. DTV Express charges a very modest markup and we have excellent pricing due to our large buying power.
Key Benefits of XpresServ TV Extended Warranty
- In Home Service. We will pick the TV up or repair it on site.
- Includes Parts and Labor. There are no additional repair costs.
- Service. If you are having problems receiving excellent service we will contact the warranty administrator on your behalf to either 1) get the product repaired quickly, or 2) get the product replaced immediately.
- Price. Our TV extended warranties are priced at a fraction of in-the-store cost due to our low overhead and large buying power.
- Authorized Service Centers. We use only manufacturer's factory authorized service centers to service and repair televisions under our extended warranty plan. This insures the best service and repair from manufacturer trained technicians.
- Value. These extended warranty options are of incredible value considering the price of the product/price of the warranty ratio.
- Ease of Use. Once the order is placed your sales receipt has all the information you will need including the 1800 # to call in the event there is a problem with the TV. There is nothing more for you to fill out or mail off as we file all the paperwork for you.
Are there any additional charges that I must pay such as deductibles or hidden charges?
No, the XpresServ warranty pays 100% of parts and labor to repair or replace your TV, monitor, or display.
How do I place an order for the television extended warranty?
Our online ordering process is extremely easy. All you need is the date of purchase of your TV and the model number of the TV. Make sure to select the correct warranty for the price of the TV that you purchased.
What do I need to do after placing the order for the TV extended warranty?
DTV Express will handle all the paperwork and registration for your television extended warranty. There is nothing required of you after placing your order. We will register your warranty with the extended warranty administrator. All you will need is your sales receipt to access your TV extended warranty with the administrator. The sales receipt will be e-mailed to you within one business day of receipt of the order (as long as the credit card goes through for the charge).
If my television breaks how do I get it repaired during the television extended warranty period?
Simply call the 1-800 phone number printed on your sales receipt. You may access your warranty by your name, phone number, address, and in most cases, the sales receipt number as well. A service technician will come to your home or place of business to determine the problem with the TV and from there the TV will either be repaired or replaced.
Who repairs the TV?
A manufacturer authorized service center in your area will handle the repairs under the television extended warranty. This is likely the same manufacturers authorized service center that the manufacturer uses during the original manufacturer warranty period.
When does the TV extended warranty begin?
The television extended warranty period begins from the date of purchase on your original sales receipt. The actual repair period in which the extended warranty administrator is to be contacted is when the manufacturers warranty ends (usually 1 year). Thus, a 5 year TV extended warranty will give you an additional 4 years after the manufacturers warranty period (in the event it is a 1 year manufacturers warranty).
How long after my original purchase date can I purchase the TV extended warranty?
We allow purchase of a television extended warranty to be made up to 9 months after the original purchase date of the TV.
May I purchase a television extended service plan from DTV Express if my plasma or LCD TV is not eligible for the original manufacturers TV warranty?
We do not recommend that you purchase the television extended warranty in this situation. In this case you may purchase the extended service plan at your own risk. We cannot gaurantee that the TV extended warranty administrator will repair or replace your TV under these circumstances. It is up to the extended warranty administrator's discretion. An example of this situation, would be that you purchased a used or refurbished product that did not carry a TV warranty. Another example, would be a Pioneer plasma television purchased from a non-authorized distributor. In these cases, the extended service plan may or may not go through.
Does the TV extended service plan cover anything in the first year that the manufacturer's warranty does not?
Yes, our extended service plans cover defect from power surges, either by lightning or otherwise, during the first year. Many TV manufacturer's warranties do not cover this.
Is there a difference between the terms, "TV extended warranty" and "TV extended service plan"?
No, the terms are used interchangeably. Under federal law, this plan is deemed a service contract.
Does the XpresServ TV warranty include bulb replacement in DLP or LCD rear projection TVs?
Yes, the warranty covers one bulb replacement over the life of the warranty.
|
