XresServ Warranty Customer Testimonials
Name & Location: CL Williams, Alpharetta, GA
TV Model: Panasonic TH-42PX60U
Date of Purchase: 6/14/05
Order Number: 836492
What was the problem with your Plasma TV?
"We purchased our first Panasonic 42" plasma television and liked it so much that we decided to purchase another Panasonic 42" for use in our bedroom. During our second year of use, we experienced an issue with one of the plasma TVs.
How would you rate the service on your television extended warranty?
The repair process went well. The extended warranty company responded quickly to place an authorized repairman on our issue. The authorized serviceman came out and fixed our television offsite and returned in one trip. It was a very quick turnaround. We would recommend having the extended warranty and are really enjoying our Panasonic plasma TVs."
Name & Location: Drew McAuliffe, SanFrancisco, CA
TV Model: Panasonic TH-50PHD8UK
Date of Purchase: 11/30/05
Order Number: 832199
What was the problem with your Plasma TV?
"Almost two years into owning my old display unit, the plasma picture stopped working. The extended warranty company had an authorized repairman come out and check the unit. They couldn’t fix the display and sent a check for the value of a new replacement plasma television.
How would you rate the service on your television extended warranty?
I was happy with the amount of the check and ended up upgrading my display to the Panasonic 50PF9UK. In terms of customer service, dealing with the extended warranty company and the retailer who sold the product has been great."
Name & Location: Kenny Bacheller, Auburndale,FL
Warranty Type: 3 Year for Plasma TV Under $5000
Date of Purchase: 11/15/07
Order Number: 842014
How was your buying experience from DTV Express?
My buying experience from DTVExpress was seemless. I placed the order online with no problems. It was very easy.
Why did you decide to purchase your TV extended warranty from DTV Express?
I talked with some friends who also have a plasma TV. They all told me buying an extended TV warranty was a good idea. I did some research on the internet. The consumer reports I found confirmed my friends advice so I knew I wanted to get the extended TV warranty. The department store gave me a great deal on my plasma TV, but I felt that they wanted too much money for the warranty. I used the internet search engine to find information about extended TV warranties. I found (the DTVExpress website) your site. The information on the site was helpful, and when I called a representative, he answered all my questions. The extended TV warranty from DTVExpress was $200 less than the warranty at the department store, and it offered the same quality of service.
Name & Location: Marvin Pflaumer, Carlisler, OH
Warranty Type: 5 Year for Plasma TV Under $1000
Date of Purchase: 12/3/07
Order Number: 842121
How was your buying experience from DTV Express?
The experience with DTVExpress was excellent. The information on (the DTVExpress website) your website was pretty straightforward. I called to speak with a representative and he answered all my questions. Placing the order online was easy. Whenever I am in the market for another extended TV warranty I will certainly order from you again.
Why did you decide to purchase your TV extended warranty from DTV Express?
I checked with a few other companies about an extended TV warranty. The DTVExpress website had the most information about what they specifically did or did not cover. There were a few companies I found online that were marginally less expensive, but after talking with my wife, we decided money isn’t everything. Based on the information we received from the customer service representative and from the DTVExpress website we found what we were looking for in an extended TV warranty.
Name & Location: Mike Tripplett, Richmond, VA
TV Model: Panasonic TH-50PHD7UY
Date of Purchase: 12/8/04
Order Number: 822621
What was the problem with your Plasma TV?
The main circuit board apparently blew out or went bad.
How did the extended warranty administrator respond?
Initially, it was OK. Once I got in touch with the correct service center it took 4-5 days for them to pick up the TV. Once they picked it up they were very slow and there were many problems repairing the TV. I had to call Warrantech many times. This process was taking way too long so I called DTV Express.
How did DTV Express respond?
DTV Express put calls in to the television extended warranty administrator (Warrantech) to get the problem expedited. They eventually succeeded and got Warrantech to replace my plasma TV with a brand new one the Panasonic TH-50PH9UK, rather than repair the old one.
Name & Location: Patricia Kurzanski, Lancaster, NY
Warranty Type: 5 Year for LCD TV Under $1500
Date of Purchase: 11/15/07
Order Number: 842012
How was your buying experience from DTV Express?
I placed the order online, and received my receipt the next day. I hope that the service of the TV extended warranty, if I should need it, goes just as smoothly.
Why did you decide to purchase your TV extended warranty from DTV Express?
I bought the LCD TV from a shopping network on TV. The price of the TV was great, but the TV extended warranty was way too expensive. I found (the DTVExpress website) your website on the internet and saw how great the prices were so I placed the order. Everything was very easy. I placed the order online, and received my receipt the next day. I hope that the service of the warranty, if I should need it, goes just as smoothly.
Name & Location: Charles Brice, Half Moon Bay, CA
TV Model: Sony KDL-60XBR1
Date of Purchase: 11/02/05
Order Number: 831223
What was the problem with your LCD TV?
The TV developed a problem with color information. There was a problem with 4:3 pictures overlapping on a 16:9 content. I knew something was wrong with the set. I had to call the TV extended warranty company (Warrantech). They sent Anderson TV (authorized service center) to take a look at it within 2 to 3 days. We thought initially that it might be the buld so they replaced the bulb with a new one. That did not fix the problem so Anderson TV took the TV in to the shop. It turned out to be a problem with the light engine. So Anderson replaced the whole light engine and that fixed the problem
How would you rate the service on your television extended warranty?
Really good job. They did an excellent job. They got to my house quickly to pick it up. The whole process and repair parts and labor was covered under the extended service plan.
Name & Location: William Romej, Westland, MI
Warranty Type: 5 Year for Plasma TV Under $3000
Date of Purchase: 11/26/07
Order Number: 842068
How was your buying experience from DTV Express?
The information on (the DTVExpress website) your website made us feel very comfortable with DTVExpress. Everything was upfront and straightforward. It’s the best deal in town.
Why did you decide to purchase your TV extended warranty from DTV Express?
I knew when I decided to purchase a plasma TV that I was going to purchase an extended TV warranty. After finding the DTVExpress website I noticed how great the pricing was. The department store we bought the plasma TV from wanted more money for their warranty and the coverage period wasn’t even as long. We verified your information with the Better Business Bureau. That made us feel comfortable to move forward with buying the warranty from DTVExpress.
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